Not being defensive, here, but Trip Advisor takes paid advertising. Much like Google, if you pay, your property seems to get better reviews and higher ratings. Just saying.
Anyway, we, of course, read what's said, and like the disparity in the above findings, we have great reviews and we get bad ones. When there's a problem, we do our best to solve it, but we have to know about it. Anyway, our occupancy rate seems to be above the norm for this area and this time of year. Plus we get a lot of return business so we might be doing more good stuff than bad stuff .
About Waterfront; it's owned by a local family. When Wes Prentice skipped town (escaped is probably a better term), he left it in shambles and debt ridden. Something like P8,000,000! Most of the staff had not been paid in weeks, and when Wes left, so did much of the hotel's property.
The family contacted us about managing it for them. It was an interesting offer, but we felt it would spread our resources too thin. One of the wives of the owner of the property is the daughter (complicated) of By the Sea Resort. She has a ton of experience in resort management, and she took over. They repaid all the debt and went on a major refurbishing binge. It's geared more toward the local market, but seems to be rebounding quite nicely.
One note; our rates on Agoda and Occupancy Plus are exactly the same as the walk-in rates. What's no on either site is the bonus of getting a coupon for a free drink in EACH of our 6 bars every night of your stay.